It was a costly stuff if 200 pounds from online store. Thanks for your feedback! You can choose to either: If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. This one is also related to the information above. , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. Re: parcel delivered but buyer not received. If the seller offers to give you your money back, they have 2 business days to issue your refund. eBay makes decision based on track#, no track#, no chance. My parcel tracks as delivered but my customer has not received it. Re: Item marked as 'Delivered' by Auspost but not received in reply to freshy7 [email protected] wrote: I also hit a message from Australia post stating my parcel was delivered. ok, so finally I got trolled by Yodel. But I didn't receive no parcel. If the seller has already shipped the item, they won't be able to change the shipping address. Re: Item marked as 'Delivered' by Auspost but not received in reply to freshy7 yesterday@michellebartley wrote: I also hit a message from Australia post stating my parcel was delivered. We can provide a proof of delivery which shows the signature of the recipient. Thanks Probably a few years ago now. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. Deliveries may be delayed due to COVID-19. ... I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking I have 4 items that have been delivered over a week ago and received positive feedback for . Track status shows as Delivered. What can I do? In ⦠Tip At that point, it's between you and the shipping carrier. But I didn't receive no parcel. Now the buyer has sent me a not received message. You can choose to either: Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. Look around the delivery location. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. If the seller offers to give you your money back, they have 3 business days to issue your refund. "Tracking to the UK will not show to whom the parcel was delivered. We'll make sure you either receive the item you ordered, or get your money back. However, I’m assuming the package will get delivered to him at some point, I think the delay is caused by the Holiday rush/COVID pandemic. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. I added the tracking number to Ebay and my PayPal reciept, but was frustrated to see that my money is on hold for 21 days because I am a new ebay seller (although I sold something else a week prior and didn't get this issue at all) About 2 hours later I received my deliveries, but not the parcel that was showing delivered. I had the exact same problem as the OP when I did not receive a parcel although the "tracking" showed it had been delivered. Something went wrong. I cannot possibly be responsible for that. Ask eBay to step in and help. A signature service must be used to confirm a specific person received the parcel, same as state to state shipping. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. They can then relist the item for you to repurchase with the correct address. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. If possible, we recommend trying to collect your package from the original address. Use TAB key to navigate results. Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. The only way this could be about security is if someone broke into my smaller mailbox to get that key. We'll make sure you either receive the item you ordered, or get your money back. ! Tracking number: R350748423189698 Equiry nuumber: 05605107 Suburb parcel was supposed to be sent to: REVESBY. Good to know you got your parcel. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. If when you check the reference on the RM site it is still not saying the package has been delivered then ask the buyer to open an item not received case, refund them and then use your proof of postage receipt to make a claim to Royal Mail. You should get in touch with the seller and try to reach an agreement on what to do next. Ebay sides with buyer. eBay parcel 'delivered' yet not received. The actual status might be a different one. For Int. Same as domestic parcel tracking here. Hello I recently was checking my eBay purchases and realised that an item I ordered had never been received. You have the option of adding a message to the seller. If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. You'll find more information on other measures we've put in place for buyers in our COVID-19 update page - opens in new window or tab. The courier may have made a mistake in inserting the information into the tracking system. A signature service must be used to confirm a specific person received the parcel, same as state to state shipping. I have this problem with ebay return. Are you a seller? To find out what is the real whereabouts of the parcel, contact the courier company directly. 28 December 2019 at 3:15PM edited 30 November -1 at 12:00AM in Consumer Rights.
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